Refund Policy

At Online Sleep Aid, we make an effort to offer our customers the best services that will meet their needs. We try to make all products delivered within the shortest time possible and in the best condition. However, as an online medical store, there may be some strange or accidental incidences with some of the deliveries. In such cases, you can see our customer care team that is always ready to help you. If, your concern is genuine, then you will be provided accommodation, reimbursement, or an exchange. In case you have any problems with your order, or an issue of concern, then you should contact us.

Checking Your Delivery

It is important to check the products you receive from us carefully. Our team ensures that every order reaches you without fail. If you find any issues with the products, we recommend reporting them immediately. Early reporting helps us resolve the problem quickly and take necessary actions. If you catch a snag during delivery, you can reject the delivery right there and then. If ever there are defects and irregularities once the package has been opened, the consumer has to file the case within 7 days.  Complaints made after seven days will not be processed, even if valid.

How We Handle Genuine Complaints

We value your trust and handle every complaint carefully. A complaint is considered genuine if it meets specific conditions:

• We do not offer products that require special handling, are best used within a short period, or need to be stored cold. This is our policy regarding expired products. If the consumer receives an expired product, we will replace it or refund it.
• If the delivered products do not meet your order, we shall consider the problem.
• If we provide a damaged or low-quality product, we will refund the money or replace it.

To process your complaint, you must return the item within 7 days of delivery. Once the complaint is registered, we will analyze it thoroughly. If we confirm the issue is genuine, we will process your refund or replacement promptly.

Products Not Eligible for Refund or Replacement

Not all complaints qualify for refunds or replacements. Here are the cases where complaints cannot be processed:

• In case you ordered the wrong product, then it will not be possible to send a refund.
• Batch number complaints regarding invoices do not warrant a refund.
• If the item is returned with touched packaging, the complaint will not be accepted.
• In order to prevent such errors, we suggest double-checking the details of the order you intend to place.

Verifying Your Shipment

Verify the products you get from us. Our team takes precautions to ensure that every order reaches you. We suggest you report immediately in case of any issues with the product. Early reporting allows us to solve the issue speedily and take action on it. If you realize issues after opening the package, you must complain within seven days. Valid complaints lodged after seven days shall not be processed.

Final Note

We will encourage you to check all our products before delivery. You can always contact our team in case of any issue; we will assist you without delay. Our policies aim at fairness and address the actual concerns. Thank you for choosing Onlinesleepaid.com.